Sr. Executive Vacancy at Ixigo

Overview:

Ixigo is hiring an experienced Sr. Executive / Executive – Reservations & Ticketing (Customer Experience) at their Gurugram location. You will be liaising with flight partners for quicker ticket issuance, addressing customer needs and ensuring a smooth booking process.

The complete details of this job are as follows:

Roles and Responsibility:

• Monitoring and working on the real-time offline booking queue to ensure a higher conversion rate.
• Calling customers as per the SOP to share any important information or to collect payment for fare differences.
• Collaborating with tech and product teams to raise recurring issues and follow up for fixes.
• Utilizing booking platforms & GDS to enter customer information, search for selected flights, reserve seats, issue & reissue tickets.
• Verifying passenger details, flight itineraries and payment information to ensure accuracy.
• Liaising with flight partners for quicker ticket issuance, addressing customer needs and ensuring a smooth booking process.

Qualifications for this Job:

• Excellent knowledge of airline portals, GDS & CRMs
• Demonstrate expert-level proficiency in operating the Galileo GDS platform.
• Exceptional customer service and communication skills.
• Must be flexible to work over weekends & in rotational shifts.
• Strong understanding of fare rules, ticketing processes and travel regulations..
• High energy and drive to work in a start-up environment.
• Ability to multitask and handle multiple client inquiries simultaneously.
• Excellent Team Player
• 2+ years of relevant experience
• 6 days working

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