SSD Specialist Vacancy at Philips

Overview:

Philips is hiring an experienced SSD Specialist at their Chennai location. Resource Planners create medium to long term planning and schedules for all operational service resources whilst making decisions to communicate and deliver service. Resource Planners handle exception management, and balance continuously conflicting demands in the area of business obligations, resource availabilities and customer demand.

The complete details of this job are as follows:

Roles and Responsibilities:

• Create service workforce shift and create follow-up work order following subcontractor service activities
• Communicate schedule proposal via conventional methods
• Review optimized options and schedule field service visit
• Schedule service order resources
• Create customer maintenance plan service events
• Create, update or cancel customer maintenance plan
• Schedule field service event, create, update or cancel preventative maintenance plan
• Process service parts and/or tools request
• Handle scheduling exceptions
• Adjust service workforce shift, find service contact & determine preferred method of contact
• Communicate schedule proposal via automated methods
• Plan noncustomer interaction time and set-up and maintain resource data
• Allocate additional service resources and monitor preventative maintenance delivery and scheduling performance, close subcontractor work order.

Eligibility Criteria:

• Min 4 Years of customer support experience or experience as a Client Service Representative.
•  Good communication skills in writing and reading
• Ability to multi-task, prioritize, and manage time effectively
• Good command over English and Hindi

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