Ticketing Executive Vacancy at Ixigo

Overview:

Ixigo is hiring an experienced Ticketing Executive (ZBF-Zero booking Failure) at their Gurugram location. You will be liaising with flight partners for quicker ticket issuance, addressing customer needs and ensuring a smooth booking process.

The complete details of this job are as follows:

Roles and Responsibilities:

• Monitoring and working on the real-time offline booking queue to ensure a higher conversion rate.
• Calling customers as per the SOP to share any important information or to collect payment for fare differences.
• Collaborating with tech and product teams to raise recurring issues and follow up for fixes.
• Utilizing booking platforms to enter customer information, search for selected flights, reserve seats, issue tickets.
• Verifying passenger details, flight itineraries and payment information to ensure accuracy.

Qualifications

Skills & Qualifications -:

• 2-4 years of work experience
• Working knowledge of partner portals & CRMs.
• Excellent command over the English language.
• Must be flexible to work over weekends to respond to customer queries.
• Good experience in resolving issues quickly.
• High energy and drive to work in a start-up environment.
• Excellent Team Player.

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