Vacancy for Process & Solution Key User at Volvo

Overview:

Volvo is hiring an experienced Process & Solution Key User at their Bangalore location. As a Process & Solution Key User they are expecting you to work with energy, passion and respect for the individual. In this role you will be a member of the Order to Cash organization within FCA, Accounting Services. The Process & Solution Key User supports process/solution development, improvements and implementation of standard processes/solution on a local site and organizational unit including any adaptations or variants. The Process & Solution Key User will support the end users and support the full utilization of process and solutions.

The complete details of this job are as follows:

What will you be doing:

Bring business knowledge and needs/ requirements from all users to the Business Process Developer/Solution Leader in process/solution development and improvement activities

Analyze business issues and business requests from a process and solution perspective before initiating a formal change request

Collect, analyze, propose and help prioritize change requests from the users represented towards the Business Process Developer or the Solution Leader

Participate in acceptance tests (process and solution)

Approve/Reject user acceptance test (i.e. new solution releases)

Identify root cause to define process and solution improvement area and propose solution or escalate

Review and accept process/solution development and improvement proposals

Be the single point of contact for end users (i.e. “how to” questions regarding the process/solution(s) incl. access requests)

Communicate and anchor process/solution improvement proposals

Support implementation of standard process/es and solution(s)

Support the definition of process measurement/s

Identify training needs, plan and secure training in cooperation with Business Process Developer and / or Solution Leader

Perform process training and give support to end users

Represent the users in user groups/reference groups or similar forums

Qualifications for this Job:

Minimum 3 years of professional experience gained in accounting area, including experience from FCA

High level of business process knowledge

Good understanding of related processes and solutions

Good understanding of process interfaces to other processes

Basic knowledge about process methods and tools

Good communication skills

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