Wipro Hiring Graduates: Check Post Details

Overview:

Wipro is hiring an experienced Associate at their Mumbai location. The Associate is responsible for processing low complexity transactions in a timely and accurate manner as per the client specific standard operating procedures. He/ she should be able to perform rule-based tasks. He/she works with the Subject Matter Expert (SME) and manager to identify issues & opportunities for improvement. This role may be leveraged across multiple client teams.

The complete details of this job are as follows:

What will you be doing:

Acquire process knowledge from SME (Internal/Client) & be process certified.

Participate and successfully complete role related training programs.

Responsible for appropriately managing assigned tasks

Responsible for processing transactions of low complexity.

Ensure consistent productivity & accuracy as per team requirements.

Ensure timely and accurate service delivery as per client SLA’s and adherence to client contractual commitments

Provide prompt responses to queries from Internal or External stakeholders

Follow Data Privacy and Code of Conduct standards

Ensure compliance to Time Recording guidelines

Adherence to floor policies, team schedule and leave

Be committed to perform the job to the highest possible standard

Ask questions and show keenness to understand client perspective

Meet timelines with minimal or no escalation

Demonstrate responsiveness to client needs and requests

Listen intently and ask questions to clarify understanding

Understand given data and structure further communication based on the understanding

Work well with colleagues from different parts of the organization.

Make changes in own way of working for the benefit of the client, organization and other relevant stakeholders.

Seek and analyze data and information pertaining to the issue at hand

Display a sense of urgency in accomplishing goals and takes actions to ensure results.

Demonstrate eagerness to learn on the job

Apply learned concepts and skills on the job with guidance

Seek necessary help to deliver results in new and ambiguous situations

Clearly understand work expectations & prioritize critical activities

Qualifications for this Job:

Bachelor’s Degree (preferably Commerce/Accounting)

Work experience of 0-24 months

Good written & verbal (English) communication skills

Working knowledge of computer applications including Excel & Word

Typing Speed of minimum 25 WPM & 90% Accuracy

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