Barclays Hiring B.Com, M.Com, BBA, MBA

Overview:

Barclays is looking for an experienced BFA – Team Support Specialist at their Noida location for the coordination of work carried out by the processors/ authorizers and ensure accurate and seamless execution of assigned workflow

Roles and responsibilities:

The ideal candidate should be able to:

• Analysis of Call Monitoring data to identify common strengths & development areas across teams/ communities and working with the Team Manager/Operations Manager to assist with up-skilling/training initiatives to deliver improvements.
• Co-ordinate / liaise with IT Support on faults and changes, user Ids, etc.
• Supporting the Team/Community by monitoring performance during sales and operational initiatives
• Manage the communications and Change calendar to ensure all messages are received in a timely and efficient manner by all teams and advisors. Support the Team Manager by managing all logistics
• To provide support and cover in terms of process management to other Process Experts as required ensuring effective team working across the operation
• Complete all tasks as outlined in Team Support Specialist Role depending on area of the business. Examples may include (but not exhaustive of):
• Collating of Communication/Process Updates
• Real Time Adherence
• Attendance Issues
• Updating of individual’s HR files
• Return to Work
• Analysis of data outputs by individual, Team and/or Community, recommend actions for improvements to Team Manager/Operations manager, and undertake trainings as required
• Provision of 2-way feedback to Team Manager/Operations Manager
• Delivery of up-skilling sessions to resolve common trends from Quality Team/Process Experts
• Conduct daily huddles to provide process updates and share process scores
• Act as a back-up Team Manager in his/her absence

Eligibility:

• Graduate in Finance/Accounting
• Experience of Contact Centre systems and shaping new procedures and exchanging best practice to improve advisors and customer experience
• Ability to complete or advise on completion of high volume routine/non-routine tasks and prioritise accordingly.
• Team Handling and Escalation handling ability.
• Technical systems and procedure training experience
• Workflow time management experience.

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