American Express Hiring Graduates: Check Other Info

Overview:

American Express is hiring an experienced Customer Service Analyst – Payments at their Gurugram location.

The complete details of this job are as follows:

What will you be doing:

Reporting to the Team Leader, this position is responsible for the day-to-day processing of remittance across various EMEA markets.

You will be required to ensure the day-to-day processing of remittance is captured timely and processed in line with our compliance requirements, therefore ensuring a positive customer experience as well as ensuring the reconciliations associated to this function is completed in line with our key servicing metrics.

All incoming remittances to be accurately processed within SLA

Re-educating customer payment behaviours

Driving process enhancements, increasing efficiencies

Reducing values of untraceable funds received, minimizing values in suspense accounts

Identifying opportunities to improve current working practices

Adhere to the strict compliance regulations and culture, ensuring controls completed on a daily basis

Escalate any market impacts in a timely manner

Payment queries and investigation to be completed within SLA’s

The successful candidate needs to be an organized, energetic individual with well-developed communication skills.

Attention to detail and the ability to maintain a high level of accuracy whilst working under pressure is essential, with an ability to work as part of a team ensuring team goals are achieved, a high level of numeracy and analytical skills is required.

Ability to identify, gather and analyse complex information

Systems knowledge including, Care, Globe star & Meridian etc.

The ability to organize and manage to deadlines, adapting your time to changing priorities in order to meet the needs of the department

Flexible and adaptable to ever changing environments, embracing change.

Qualifications for this Job:

Should be a Graduate.

Good Communication Skills.

Ability to research and analyze complex information.

The ability to organize and manage to deadlines, adapting your time to changing priorities in order to meet the needs of the department

Flexible and adaptable to ever changing environments, embracing change

7AM to 11PM from Monday to Saturday depending on markets serviced.

To Apply for this Job, Visit Official Website

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