American Express Hiring Graduates for Customer Service Associate Post

Overview:

American Express is hiring an experienced Customer Service Associate at their Gurgaon location. Comprised of key internal and external servicing functions, GSG delivers extraordinary customer care to Card Members, merchants, and commercial clients around the world, while providing world-class credit, collections, and fraud services.

The complete details of this job are as follows:

What will you be doing:

Eye For Detail Recognizes Knowledge Gaps & Researches To Respond Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Ability To Comprehend & Respond To All Customer Queries (Through Chat) With Immediate Resolution (Real Time) To Ensure Customer Satisfaction.

Deliver To The Employees, Customer And Shareholder Metrics As Per Goals.

Adherence To Quality And Compliance Guidelines

Communicates Effectively, Oral As Well As Written Ability to recognize tone and mood of customer through written and voice communication.

Adaptable & Customer Centric Approach To Situations To Deliver Superior Service Personalization/ Empathy In Communication

Purpose of the Role: Availity to Address 2-3 conversations simultaneously

Ability To Comprehend & Respond To All Customer Queries (Through Chat) With Immediate Resolution (Real Time) To Ensure Customer Satisfaction.

Change Management Ability Demonstrated Ability To Work Effectively Within A Team Environment.

Ability To Take Independent Decision & Meet Stringent Deadlines.

Qualifications for this Job:

Academic Background: Graduate

Functional Skills/Capabilities: Strong Interpersonal, Communication & Writing Skills Accompanied By Quick Comprehension & Clear Articulation

Typing Speed (25- 35 Words/Minute)

Quick Navigation Ability, Web Savvy, Basic Troubleshooting Knowledge Multitasking: Ability To Toggle Between Screens/Tools

To apply for this job, visit official website

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