Job Update: Accounting, Finance Graduates Vacancy at JP Morgan

Overview:

JP Morgan is hiring an experienced Associate C&C Ops Bangalore – Credit Cards at their Bangalore location. You will investigate complex business enquires/problems and mitigate customer issues.

The complete details of this job are as follows:

What will you be doing:

Engage with multiple technical/vendor teams to raise issues as part of the investigation and track till resolution

Gather requirements and support the build of tools and processes to enhance the work of the C&C Ops Team

Liaise with Development & other Operations teams to co-ordinate the C&C Ops journeys.

Log audit trail and documentation to support the work performed.

Analyze current performance of the team and publish statistics and reports.

Support and deliver training material for Contact Centre and Ops teams.

Train Contact Centre team on Cards & Payments knowledge when required

Create and update playbooks for C&C Ops Team for new payment products.

Qualifications for this job:

Ability to work under considerable time pressure, whilst maintaining a high level of accuracy and quality

Excellent communication and organizational skills

Strong analytical skills to analyze the information, identify the problems, and work towards finding the solutions

Ability to partner and influence across businesses and other support groups

Control focus and mind-set at all times.

Attention to detail whilst being cognizant of materiality levels

A relevant degree, accounting, or financial qualification would be beneficial

What Skills are Needed:

Relevant knowledge and experience in managing credit card operations of large players

Good understanding of core credit card features like interest calculation, payment hierarchy, minimum due, fee calculation etc.

Knowledge and understanding of cards scheme /network (Mastercard, Visa, Amex etc), end-to-end authorization flow, 3DS authentication, Digital wallets, ISO8583 format etc.

Willingness to learn new schemes (FPS / BACS if not known already) and rulebooks to support C&C Ops.

Diverse product knowledge, with an ability to develop an understanding of new products

To apply for this job, visit official website

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