Job Update: Graduates Vacancy at Concentrix

Overview:

Concentrix is hiring an experienced Associate, Real Time Management at their Gurugram location. You will collaborate with colleagues ,within WFM and Operations, to drive Business Outcomes and drive real-time adherence to the expected capacity against the actual performance to achieve service levels and efficiency metric goals

The complete details of this job are as follows:

What will you be doing:

Conduct real time data analysis and prepare meaningful insights for Business to optimize delivery metrics leveraging WFM

Analyses and maintain all Client Service Level Agreements; implement improvement plans as needed.

Qualifications for this Job:

Good communication skills.

Must possess ability to multi task proficiently.

Strong team building and leadership skills.

Excellent written and verbal communication skills required to interact with internal stakeholders and client representatives.

Should be willing to work in a 24 * 7 environment.

Graduate

To apply for this job, visit official website

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