Natwest Hiring Fresher B.Com, B.A., B.B.A, BCA, B.Sc. Graduates 

Overview:

Natwest is hiring a CS&O Analyst at their Chennai location. In this key role, you’ll be providing crucial support to customers and colleagues in our contact centres. You’ll be responding to and investigating queries, providing support on business processes, policies and procedures and developing an understanding of customer and business needs in order to suggest improvements and increase efficiency.

The complete details of this job are as follows:

What will you be doing:

Identifying barriers to performance and coordinating improvements to enhance our efficiency

Working closely with operational centres, providing coaching and support to increase efficiency and knowledge

Keeping accurate records of day to day operations, logging incidents and identifying trends

Reviewing manual or ineffective processes which could be automated or enhanced

Maintaining a focus on improving our customer service and experiences

Qualifications for this Job:

Recent graduates (Fresher in the fields of B.Com, B.A., B.B.A,BCA or B.Sc. (2020, 2021 or 2022 Pass outs Only) who’re comfortable working in round-the-clock rotational shifts.

Experience of analysing and using performance data

The ability to convey information in a simple and understandable way

An understanding of contact centre operations and performance metrics

Microsoft Office skills, including PowerPoint, Excel and Word

To apply for this job, visit official website

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