Graduates Vacancy at Unilever

Overview:

Unilever is hiring an experienced IT-B2C Functional Analyst – Claims Management (iOPS O2C) at their Bangalore location. He/She will be responsible for contributing to the system resilience and continuous improvement for Claims Management. He/She will play a crucial role in ensuring smooth and ongoing functioning of various business processes and systems within the Claims Management space. Looking at the operations, he/she should be able to derive trends and work proactively towards continuous improvements. She/He should be keen to learn about our integrated solutions so that solutions suggested should be applicable for all live markets and scalable as well by working with the product teams (High Radius/Pega).

The complete details of this job are as follows:

Roles and Responsibilities:

• Monitor Operations effectiveness and challenges on ground.
• Systems and process improvement: Identifying pain points and opportunities to streamline and improve efficiency in Claims processes for trade and non trade.
• Collaborating with cross-functional teams to implement system fixes/improvements, automation or process changes to optimize bill to cash cycle.
• Building and maintain strong relationship with Product Teams (High Radius/PEGA), Vendor Partners, Business Ops, Process Excellence and ensuring their satisfaction and addressing any concerns related to Cash Application, Collections and/or Deductions.
• Continuously assess and improve the Bill-to-Cash process by identifying pain areas and improvement areas in automation, streamlining workflows and implementing best practises.
• Monitor key performance indicators (KPIs) related to accounts receivables and/or deductions and analyse trends and propose actionable insights for process optimization.
• Reviewing and maintaining comprehensive documentation of improvements and governance with alignment with the stakeholders.
• Key Performance Indicators ( KPI )
• Agility shown in quicker operational fixes and improvement change requests
• Complementing improvements to business performance KPIs

Professional Skills:

• Relevant degree
• Analytical Thinking
• Influencing Skills
• Stakeholder Management
• Problem solving skills
• Technology Background
• Basic ITIL know how.

Preferrred:

• Bill to Cash Process knowledge

Experience Required:

Preferrred:

• Candidate should have worked Min 3 years in Bill-to-Cash domain in the past with hands on experience (High Radius / PEGA) on system configurations and automations
• Bill-to-Cash SME in Deduction Module/Claims Management
• Strong logical, analytical and problem-solving skills
• Familiarity with tools & practices of the Change and Release Management, Release windows and Regression testing
• IT Product delivery/Operations experience(1-3 yrs)

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