Junior Global Process Solution Key User Vacancy at Volvo

Overview:

Volvo is hiring an experienced Junior Global Process Solution Key User at their Bangalore location. The Process & Solution Key User supports process/solution development, improvements and implementation of standard processes/solution on a local site and organizational unit including any adaptations or variants. The Process & Solution Key User will support the end users and support the full utilization of process and solutions.

The complete details of this job are as follows:

Roles and Responsibilities:

The ideal candidate should be able to:

• Minimum 4 to 7 years of professional experience gained in Accounts Payable area
• High level of business process knowledge
• Good understanding of related processes and solutions
• Good understanding of process interfaces to other processes
• Basic knowledge about process methods and tools
• Good communication skills
• End to end process knowledge
• Effective communication
• Partner and customer focus
• Teamwork and cooperation
• Continuous improvement/action oriented
• Cross-border collaboration

Key Responsibilities:

• Bring business knowledge and needs/ requirements from all users to the Business Process Developer/Solution Leader in process/solution development and improvement activities
• Analyse business issues and business requests from a process and solution perspective before initiating a formal change request
• Collect, analyse, propose, and help prioritize change requests from the users represented towards the Business Process Developer or the Solution Leader
• Participate in acceptance tests (process and solution)
• Approve/Reject user acceptance test (i.e. new solution releases)
• Identify root cause to define process and solution improvement area and propose solution or escalate
• Review and accept process/solution development and improvement proposals
• Be the single point of contact for end users (i.e. “how to” questions regarding the process/solution(s) incl. access requests)
• Address IT end user questions and act as single point of escalation to the ITS support
• Accept escalation of process / IT solution maintenance and support issues and development and improvement proposals on behalf of the end users
• Register a change request
• Communicate and anchor process/solution improvement proposals
• Support implementation of standard process/es and solution(s)
• Support the definition of process measurement/s
• Identify training needs, plan and secure training in cooperation with Business Process Developer and / or Solution Leader
• Perform process training and give support to end users
• Perform SAP trainings for end users
• Represent the users in user groups/reference groups or similar forums

System knowledge:

• SAP, Excel – fully proficient, Power BI
• Very good knowledge of tools used in the specific area

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