Graduates Vacancy at Levi Strauss & Co: Check Requirements

Overview:

Levi Strauss & Co is looking for an experienced ServiceNow Analyst at their Bengaluru location.

The complete details of this job are as follows:

Roles and responsibilities

• Perform regular health checks and audits of the ServiceNow platform to identify potential issues and areas for improvement.
• Monitor and analyze system performance metrics, including response times, resource utilization, and database performance.
• Implement best practices for instance performance tuning, including configuration optimization, cache management, and indexing strategies.
• Collaborate with development teams to troubleshoot and resolve platform performance issues and ensure optimal user experience.
• Optimize storage utilization and database performance through efficient data modeling, archiving, and purging strategies.
• Develop and maintain monitoring dashboards and alerts to proactively identify and address performance degradation or system failures.
• Stay updated on ServiceNow releases, patches, and upgrades to implement performance enhancements and new features.
• Provide guidance and support to administrators and developers on performance optimization techniques and best practices.
• Document platform health assessments, performance optimizations, and recommended actions for stakeholders.
• Monitor the platform to ensure its stability, which includes overseeing its regular maintenance and implementing necessary architectural changes to support evolving business needs.
• Update tasks in ServiceNow and track time for project funded efforts as required.
• Coordinate with vendor and other TAG teams when elevated support as needed.
• Develop and maintain documentation on solution designs/system topologies, issue resolutions, routine, and special procedures.
• May be asked to coach, mentor, or train others and teach coursework as subject matter expert.
• Actively learns, demonstrates, and fosters the LS & Co. corporate culture in all actions and words.
• Takes personal initiative and is a positive example for others to emulate.
• May perform other duties as assigned (ITSM, ITOM, CMDB, HRSD).

Qualification

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Minimum of 3 to 5 years of experience as a ServiceNow administrator or platform engineer.
• Proficiency in ServiceNow administration, including configuration, customization, and integration.
• Strong understanding of ServiceNow architecture, modules, workflows, and database schema.
• Experience in performance tuning and optimization techniques for ServiceNow instances.
• Excellent analytical and problem-solving skills with a focus on proactive issue identification and resolution.
• Strong communication and collaboration skills to work effectively with cross-functional teams.
• ServiceNow certifications (e.g., Certified System Administrator, Certified Implementation Specialist) are a plus

To Apply For This Job, Visit Official Website

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