Associate Vacancy at LSEG: Check Requirement

Overview:

LSEG is hiring an experienced Associate, Service Assurance at their Bangalore location. The ideal candidate should be adaptable, possess a strong desire to learn, and be capable of quick adjustments to meet evolving demands.

The complete details of this job are as follows:

Roles and Responsibilities:

• Provide 24×7 technical support for issues impacting LSEG products, aiding customers, internal collaborators, and third-party engineers.
• Proactively monitor devices and communication on client sites, focusing on network infrastructure and real-time infrastructure.
• Resolve issues remotely using available tools and collaborating with third-party vendors or internal support teams
• Apply innovative technologies to ensure globally consistent support tasks.
• Proactively lead business-critical situations and critical issues from collaborators and customers.
• Ensure proper case management for day-to-day operations.
• Conduct monitoring services for LSEG-managed servers and devices at customer sites.
• Document all customer queries, interactions, and investigations using the Service Cloud tool.
• Keep clients advised throughout the entire case life cycle.
• Adhere to all policies and procedures for managing and escalating customer issues, aiming to reduce resolution times

• Collaborate with product support and development groups.
• Work closely with third-party service providers, such as Telco vendors.
• Perform remote break-fix activities affecting customer sites and coordinate onsite dispatch when necessary, using globally consistent methodologies and tools.
• Provide technical support for problem resolution, including reproducing customer issues.
• Deliver technical advice to internal partners and third-party engineers.
• Maintain a global repository of documentation for client sites.

What do you need to bring:

• Proficiency in English, written communication, is required for applicants
• Flexibility to work in a rotating shift pattern, which may include night shifts and weekends
• Basic knowledge in key areas including operating systems (Windows, Linux) and networking technologies (Juniper, Cisco)
• Problem management and solve skills
• Ability to communicate optimally with various internal and external teams
• Understanding of project management principles
• Curious, creative, innovative and resourceful engineer, always trying to get to the bottom of an issue and looking for easier and better methods of delivering results
• Logical thinking/problem solving, self-motivation and a strong contribution within a team

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