Job Opportunity for Graduates at Mastercard: Check Post Details

Overview:

Mastercard is hiring an experienced Applications & Operations Support Analyst at their Gurgaon location. The Operations Platform Analyst will support the operational systems used across Data & Services. Support to include the delivery of training, execution of adoption campaigns, implementation of data improvement efforts, reporting, and assisting with testing updates. These systems to include Order Management, Sales (saleforce.com), Financial Force PSA, and other new platforms implemented related to operations globally

The complete details of this job are as follows:

Roles and Responsibilities

• Provides first tier technical and process support directly for inquiries for Business Operation’s platforms, to include support related to workflow, customer profiles, and record adjustments
• Leads onboarding and training to business users to help drive increased adoption of functionality and productivity tools
• Under general supervision, supports investigation and resolution of issues, concerns and requests
• Conducts periodic Quality Control checks and Data Audits
• Supports the Business Operations Solutions team in the daily management and maintenance of the operational systems used across Advisors
• Supports platform maintenance and enhancements as defined in the operations roadmap for integration and improvements

Eligibility Criteria:

• BS/BA degree or combination of experience and formal education
• Experience contributing to the delivery of accurate and timely resolutions to inquires under direct guidance
• Demonstrates strong knowledge of customer service standards, processes and tools
• Demonstrates ability to contribute to support projects/inquiries
• Strong verbal and written communication skills
• Advanced software skills; proficient in Salesforce, Microsoft Word, Excel and PowerPoint (must)
• Proven team player with excellent interpersonal skills
• Detailed driven and results oriented
• Ability to work independently and maintain confidentiality
• Keen analytical and proven problem solving skills

To Apply For This Job, Visit Official Website 

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