Acko Hiring Graduates: Check More Details

Overview:

Acko is hiring eligible and interested applicants for the post of Training Specialist at their Bangalore, India location.

To complete details for this job are as follows.

Competencies and Skills Required:

• Graduate/undergraduate with overall 4+ years experience of working as a trainer in a domestic/international contact centre
• Proficient in Ms Office, Ms Excel, Ms PowerPoint
• Excellent communication & Presentation skills
• Ability to develop/build training content
• Good interpersonal skills
• Candidate should possess excellent oral and written communication & presentation skills.
• Excellent communications skills – written and verbal for English language and only verbal for Hindi language
• Should have handled both communication & process related training.
• Previous experience on handling/exposure to decision tree tools such as – Zingtree, etc… are an added advantage.

Roles and Responsibilities:

• Conduct new hire training and On the Job Training
• Build training modules for New joinee’s behavioural skills, soft skills and quality training
• Organize, Plan and Implement monthly cyclic activities including refresher training, monthly tests and call monitoring
• Liaison with the Quality and Operations to identify, screen and execute process improvement plans
• Plan and improve training workshops and projects to monitor and groom poor performers
• Ability to execute training tasks/ assignment on short notice
• Interested to deliver and contribute towards process improvement
• Training Content Writing

Disclaimer: The Recruitment Information provided above is for informational purposes only. The above
Recruitment Information has been taken from the official site of the Organisation. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company or organization posted the recruitment Vacancy. We don’t charge any fee for providing this Job Information. Neither the Author nor Studycafe and its Affiliates accepts any liabilities for any loss or damage of any kind arising out of any information in this article nor for any actions taken in reliance thereon.