American Express Finance, Commerce Graduates 

Overview:

American Express is hiring a Fraud Analyst at their Gurgaon location. This role is responsible for providing chargeback & Fraud Prevention Services to their clients by reviewing and analyzing the transactions and providing the best solutions.

The complete details of this job are as follows:

What will you be doing:

Provide strong customer service and take the initiative to solve issues through detailed research

Professionally persistent and a contributor to client success

Analyze situations and issues and draw logical conclusions to determine accurate resolutions

To win the maximum number of disputes, produce high revenues by using established standards of the chargeback industry, and deliver premium service to our clients

Constantly communicate trends, share best practices and ideas with peers and leadership

Monitor, evaluate, investigate, and respond to chargeback & fraud received by various clients.

Perform chargeback & Fraud analysis and resolve transactions as per the best resolutions

Conduct extensive research to validate purchases across platforms

Import and Export data with 100% accuracy from client platforms to Accertify and vice-versa

Work with peers and Managed Services leadership to communicate Chargeback & Fraud trends and share best practices, ideas, and information

Ensure adherence to regulatory, operations, and compliance standards

Qualifications for this Job:

Worked on Consumer or Commercial Portfolios (Airlines or Retail preferred)

Knowledge of Chargeback & Fraud Prevention Services preferred

0-3 Years of experience

Analytical Mind and Attention to Detail

Excellent problem-solving skills

Outstanding Communication Skills

Demonstrated experience and/or strong working knowledge of Microsoft Word, Excel, and Outlook

Must possess strong Internet research, along with the ability to navigate multiple systems at once

White Pages

Operational Queues Management platforms

Self-Motivated and a Team Player

Flexible & Adaptive in changing business environments and pressure

Finance/Commerce/bachelor’s degree Require

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