B.Com, IT, Computer Science Graduates Vacancy at Bayer

Overview:

Bayer is hiring an experienced Associate- Business Application Support at their Bangalore location. This role works as part of a large global CFAS team, on single or multiple Business Applications tools and/or processes. Role supports with different tools to address issues user faces on a day to day basis thru resolution and if required by coordinating with other teams.

The complete details of this job are as follows:

Roles and Responsibilities:

• Provide support services for applications and tools, in line with established SLA’s, safeguarding operational stability.
• Identify improvements to provide long-term solutions in line with quality assurance measures.
• Ensure processes and tools are correctly documented
• Manage customer expectations and deliverables, respecting Service Level Agreements.
• Effectively communicate and collaborate with other Support levels, in an international and multi-cultural environment.
• Evaluate and escalate risks whilst finding appropriate mitigation measures.
• Ensure regular communication with other Support levels or impacted stakeholders.

Eligibility Criteria:

• Degree – Information Technology / B.Com / Computer Science
• Technical support on applications – Handling of users incidents, providing support, consultancy and troubleshooting OR Experience in S2P or O2C will be added advantage
• Working knowledge of SAP, MS Office applications
• Excellent analytical skills, self-driven & result Oriented
• Should have innovation mindset
• Good communication skills, ability to influence stakeholders – Plan and Aligns
• Logical reasoning, ability to take decisions on process and control related areas
• Ability to develop good relations with team members/stakeholders & Demonstrate Customer Centricity
• Ability to multitask, work under pressure and meet deadline

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