B.Tech Graduates, MBA Vacancy at PhonePe

Overview:

PhonePe is hiring an experienced Operations Analyst – Payments at their Bangalore location. This role offers an exclusive opportunity to work on payments related initiatives with leading banks, financial and national institutions. Be a champ and work closely with external stakeholders including partner banks and networks.

The complete details of this job are as follows:

Roles and Responsibilities:

The Ideal Candidate should be able to:

•  Responsible for handling day to day business operations with external and internal stakeholders.
•  Identifying areas of operations that require technological intervention and co-ordinating with stakeholders for implementation of technical solutions.
•  Responsible for management of business reporting and any ad hoc reporting required from time to time. Proficient knowledge of Excel is a must.
• Help develop and nurture relationships with payment players.
•  Strongly focussed on execution.

•  Customer-first attitude; always on toes to lessen pain points of customers.
•  Monitoring transaction success rates and regularly analyzing data to bring about enhancements in products as well as improvement in processes and success rates.
•  Coordinating with Customer Support teams and handling escalations on a day to day basis to provide prompt resolution to the customers.
•  Maintaining Bank and Network relations in resolving Ad-hoc issues and improving existing operational processes.
•  Addressing internal queries, data requirements and escalations regarding Payment transactions.
•  Work closely with the finance team to drive reconciliations and execute required corrections.
•  Collaborate with internal and external business + technical teams to spearhead integrations and go-live.

Requirements:

•  Minimum work experience of 1-2 years in the operations/payment industry
•  Driving personality with an attitude of constantly pushing towards clarity and outcome while balancing the need for a great collaboration.
•  Strong communication skills and ability to negotiate for one’s requirements
•  Advanced knowledge of Excel and basic knowledge of SQL
•  Qualifications – B.Tech/MBA preferred

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