Bank of America Hiring Graduates: Check More Details

Overview:

Bank of America is hiring an experienced Team Member at their Mumbai location. Responsible for working in different queues as per the standard procedures ensuring high level of accuracy & consistency. Team would be working on potential fraudulent transactions and claims filed by customer. Team would review the customer demographics and claim details to resolve transaction/claims, also document the research conducted to support the resolution provided. These potential fraudulent transactions /claims would be arising from debit, credit, digital, check & deposit transactions.

The complete details of this job are as follows:

Roles and Responsibilities:

The Ideal Candidate should be able to:

• Respond to customer requests in a timely manner by processing Claims and Chargebacks / working on Customer request / working on deceased customer account / review potential fraud alert which is out sorted by fraud filters to protect our customers from fraud while also protecting the bank’s assets.
• Investigate the claim for identifying suspicious activities on the claims and looks for the recovery opportunities as per the procedure
• Determine the best course of action for the Customer to resolve the claim or setting the correct expectations
• Maintaining the KPI’s and KRA’s of the process
• The primary responsibility is to review potential fraud alert which is out sorted by fraud filters to protect our customers from fraud while also protecting the bank’s assets.
• The fraud analyst would require documenting the research conducted to support the decision taken on alert
• The associate will be expected to complete a targeted number of decisions per hour, as well as be measured on decision accuracy.
• This position requires achievement of productivity and fraud prevention goals, while ensuring compliance with policies and procedures as well as applicable regulatory requirements.

Requirements:

Education:

• Graduation (Any Stream)
• Certifications If Any
• Experience Range: 0-2 Years

Foundational skills:

• Ability to work well under pressure
• Ability to multitask and adapt to change
• Proficient with Microsoft Office Tools
• Fundamental understanding on Banking
• Good Communication Skills (both written and oral)
• Strong analytical skills
• Detail oriented
• Proven Problem-Solving Skills
• Self-motivated and results orientated

Desired skills:

• Previous work experience on any card disputes or servicing process
• Experience in US Customer Service or Fraud claims preferred and Good Communication skill both Written and Verbal

To Apply For This Job, Visit Official Website

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