Customer Service & Operations Analyst Vacancy at Natwest

Overview:

Natwest is hiring an experienced Customer Service & Operations Analyst at their Gurugram location. This role is based in India and as such all normal working days must be carried out in India. You’ll be liaising with customers and businesses to accurately collect information in order to solve their queries. You’ll be able to showcase your knowledge and enthusiasm as you deal with a variety of different customers on a daily basis.

The complete details of this job are as follows:

Roles and Responsibilities:

As a Customer Service & Operations Analyst, you’ll be responding to queries from customers promptly and tactfully within our SLAs. They are looking for someone with strong interpersonal skills to listen to their customers, develop relationships with them and maintain an understanding of their needs at all times.

• Authorising and investigating all transactions to their KPIs
• Collecting and analysing the required information from the customers and businesses
• Reviewing processes which could be automated or enhanced to improve the customer and business experience.

Skills:

• In order to excel in this role, you’ll have strong customer service abilities along with customer and industry knowledge. You’ll also work well in a fast-paced environment and have good organisational skills to deliver to deadlines.
• You’ll also demonstrate:
  • An awareness of changes in trends, policies and regulations
  • An understanding of our industry and its customers
  • Experience of managing stakeholder relationships

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