Golden Opportunity for Finance, Accounting Graduates, Postgraduates at Amazon

Overview:

Amazon is hiring an experienced FinOps Analyst – AR in Maharashtra. The successful candidate will be aligned with our Finance Operations – Global Accounts Receivable team and responsible for accounts receivable, customer queries and dispute resolution. You will be responsible for Cash Applications where in you need to have extensive knowledge and ability to perform day-to-day operations while maintaining SLAs.

Solving queries related to cash applications and coordination with customers is required. You should have an expert (SME) level understanding of O2C process, specifically cash application process involving research and application of unapplied cash, reconciliation of account, processing emails related to remittance advice from customers, etc.

The complete details of this job are as follows:

Roles and Responsibilities:

• Ensure timely closure of payments with high degree of accuracy
• Respond to customer queries through call and/or email
• Research unapplied payments and work with customer (email/call) to identify the root cause and resolve open issues on account
• Provide growth ideas for process standardization and automation through JDI/Kaizen projects
• Perform complex reconciliations on customer payments.

What will you Need

• Excellent written and verbal communication skills with strong customer service focus
• Ability to prioritize, multi-task and work with minimal supervisionDrive for continuous learning and self-development
• Flexibility to change as per the changing requirements of the business
• Minimum 2 years experience in O2C domain, preferably cash application or collections
• Advanced knowledge of Excel – including working with pivot & formulas
• Flexible to work in night shifts

Qualification:

• Degree in Finance, Accounting, or a related field
• Previous experience of 2-3 Years in Account Receivables, Collections, Dispute Management, Customer Care, or another customer-facing role.

Preferred Qualification: 

• Post Graduation or a Master’s Degree in Accounting/Finance or a related field.

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