Graduate Vacancy at Kotak

Overview:

Application is invited well qualified and experienced candidates for the post of CEC-Relationship Manager-VRM-BRANCH BANKING-VRM at their Thane Maharashtra location. Eligible and desirous candidates apply through the official website of Kotak. There is no age limit prescribed for them to apply for this post. The job of the selected candidate will be under the management department

Check out more details for this job which are mentioned below.

Roles and Responsibility:

To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors.

Differentiated training to make them universal phone banking officers – cross training in cards, liabilities, assets.

This skill will also do sales with assigned customer based mapped to them.

Measure of outcomes – NPS, Service Level, Service Quality and Sales.

Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.

Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues.

Complete the logs specified by the process (End-of-day target).

Adherence to Information Security norms & quality process norms.

To be aware of and comply with any updates about the process.

Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.

Eligibility Criteria:

Should be a least graduate.

No western line candidates to be scheduled, kindly hunt profiles residing near to Thane.

Should not have employment gap for more than a month.

Should have at least completed a year in current org.

Better soft skills – conversational skills and English versant scores 7+.

Flexible to work on rotational week offs.

To Apply for this Job, Visit Official Website

Disclaimer: The Recruitment Information provided above is for informational purposes only. The above Recruitment Information has been taken from the official site of the Organisation. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company or organization posted the recruitment Vacancy. We don’t charge any fee for providing this Job Information. Neither the Author nor Studycafe and its Affiliates accepts any liabilities for any loss or damage of any kind arising out of any information in this article nor for any actions taken in reliance thereon.