Graduate Vacancy at Whirlpool: Check More Details

Overview:

Whirlpool is looking for an experienced Senior Analyst, Field Service (Commission) at their Bhubaneswar location. As a Branch Service Manager at Whirlpool, you will play a pivotal role in leading and managing a team of Area Service Managers (ASMs) to achieve service targets within your designated branch. This position requires a strategic thinker with strong leadership skills, a proven track record in service management, and the ability to drive performance to meet branch-specific goals. The ideal candidate will contribute to the overall success of the service department by ensuring the delivery of high-quality customer service and meeting key performance indicators.

The complete details of this job are as follows:

Roles and Responsibilities:

• Lead, mentor, and manage a team of Area Service Managers (ASMs) to achieve individual and branch service targets.
• Conduct regular performance reviews, provide feedback, and identify opportunities for professional development.
• Develop and execute strategies to achieve branch-specific service targets, including Net Promoter Score (NPS), service quality parameters, and customer satisfaction goals.
• Monitor and analyze performance metrics to identify areas for improvement and implement corrective actions.
• Ensure seamless coordination and communication among ASMs to optimize service operations within the branch.
• Supervise the implementation of service policies, procedures, and standards to maintain a high level of service excellence.
• Collaborate with other departments, such as Sales and Marketing, to align service objectives with overall business goals.
• Build strong relationships with trade partners, addressing concerns and ensuring effective collaboration.
• Work closely with the finance department to manage the branch service budget effectively.
• Optimize resource allocation to ensure cost-effectiveness while meeting service targets.

Minimum Requirements

• Bachelor’s degree in a relevant field; advanced degree is a plus.
• Proven experience in service management, with a track record of achieving targets and leading teams.
• Preferred skills and experiences
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to drive results in a dynamic and fast-paced environment.
• Knowledge of the home appliances industry is desirable.
• Proficient in Microsoft Office Suite and service management software.

Disclaimer: The Recruitment Information provided above is for informational purposes only. The above Recruitment Information has been taken from the official site of the Organisation. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company or organization posted the recruitment Vacancy. We don’t charge any fee for providing this Job Information. Neither the Author nor Studycafe and its Affiliates accepts any liabilities for any loss or damage of any kind arising out of any information in this article nor for any actions taken in reliance thereon.