Graduates, Postgraduates Vacancy at American Express

Overview:

American Express is hiring an experienced Refund & Quality Analyst at their Gurgaon location. You will manage and report performance metrics around the health of the processes and lead the creation of process documentation, i.e., procedures, job aids and process maps.

The complete details of this job are as follows:

Roles and Responsibilities:

The Ideal Candidate should be able to:

• Deep dive into processes to identify efficiency opportunities and mitigate risks if any
  Strong analytical skills to identify efficiencies and drive process improvements across all functions
• Foster an “ALL in CULTURE” environment of a “Customer First” mentality to improve the customer and colleague experience
• Reviewing refund claims entered in by Analysts to determine if refund info is valid and can be processed
• Support as business to complete call Quality evaluations for both Paper and Plastic product
• Support and coach Band 28s servicing customer and merchants for prepaid products
• Ensure monitoring of service levels in line with laid out guidelines.

Minimum Qualifications:

• Post Graduate / Graduate with 2 – 3 yrs. of experience
• Strong organizational skills and proven ability to prioritize and manage multiple tasks
• Interact cross-functionally and drive results
• Identify the root cause of a system or process breakdown
• Ability to ensure accuracy in all deliverables and independently oversee daily operations with adherence to business requirements and process controls
• Flexibility in response to changing circumstances
• Resolves and/or escalates issues in a timely fashion

Preferred Qualifications:

• Competency in Microsoft Office: Excel, PowerPoint, and SharePoint

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