Graduates, Postgraduates Vacancy at Barclays

Overview:

Barclays is looking for an experienced Personal Banker at their Noida location. As a Barclays Customer Service Representative in their Care Department, you will be delivering the highest standards of customer service and creating exceptional experiences by actively listening and establishing rapport with their customers.

The complete details of this job are as follows:

Roles and Responsibilities

• Handling customer queries effectively and efficiently
• Understanding and analyzing customer needs
• Listening actively and establishing rapport with our customers
• Servicing Customer’s requirement through effective questioning and leveraging the tools and processes to service their need / requirement
• Adhering to compliance regulations and security policies

What skills are needed

• Should have 2-3 years of work experience in hospitality industry, preferably contact centre operations in customer service.
• Effective communication, including Comprehension & questioning skills,
• Ability to work independently or as part of a team.
• Achieving high standards and delivering results with accuracy and attention to detail.
• MS Office Applications
• Ability to comprehend given set of instructions and apply the same for day to day transaction processing
• Flexibility to work in a 24 x 7 environment with variable shift patterns.

Qualification Required

• Graduate/Post-Graduate in any discipline
• Excellent oral & Written communications skills
• Focus on the customer and a positive, professional attitude.

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