Graduates, Postgraduates Vacancy at IDFC Bank

Overview:

IDFC Bank is hiring eligible and interested applicants for the post of Customer Service Executive-Loan Center at their Kerala, India location. The role bearer will help the company to enable customers, partners and other stakeholders to address their needs for query resolution and also help as brand ambassadors for the company.

To complete details for this job are as follows.

Roles and Responsibilities:

• Will be required to provide excellent customer service and to promote customer centricity in the organization by improving customer service experience, engaging customers and facilitating organic growth. Take ownership of customers issues and follow problems through to resolution.
• Set a clear mission of enhancing Service quality and deploy strategies focused towards that mission by keeping ahead of industry’s developments and apply best practices to areas of improvement.
• Develop service procedures, policies and standards. Analyze MIS and enhance productivity and keep accurate records and document customer service actions and discussions.
• Recruit, mentor and develop customer service resources and nurture an environment where they can excel through encouragement and empowerment.
• Adhere to and manage the approved budget. Maintain an orderly workflow according to priorities. Control resources and utilize assets to achieve qualitative and quantitative targets.
• The goal is to enhance Service quality and the level of Customer focus in the organization. Also, manage employee morale and engagement levels so that Capital First is able to provide best in class service to its customers to increase Customer satisfaction, loyalty and retention.
• Monitor Twitter, Facebook & other relevant sites and actively participate in discussions across communities, social networks & blogs.
  Explore business opportunities and faster resolution time with appropriate close looping.
• Liaising with various stakeholders in the organization to ensure that customer complaints are resolved quickly and effectively.
  Improving brand image on complaints and grievance handling mechanism.

Educational Qualifications:

• Graduate – Any
• Post Graduate – Any

Experience:

• Minimum 2-3 years into Customer Service

Disclaimer: The Recruitment Information provided above is for informational purposes only. The above Recruitment Information has been taken from the official site of the Organisation. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company or organization posted the recruitment Vacancy. We don’t charge any fee for providing this Job Information. Neither the Author nor Studycafe and its Affiliates accepts any liabilities for any loss or damage of any kind arising out of any information in this article nor for any actions taken in reliance thereon.