Graduates Vacancy at American Express

Overview:

American Express is hiring an experienced Associate – Digital Product Management at their Gurgaon location. The open role is for Enterprise Communication Enablement and Transformation (ECET) team under ECMX, leads the transition the POD communications platform to an in-house POA platform for servicing communications. As a team, the focus is on driving engagement, satisfaction and revenue through a combination of best-in-class user experience through communications with compelling features and functionality globally.

The complete details of this job are as follows:

Roles and Responsibilities:

• Building equivalent communications templates in the POA platform and validating the rules.
• Identify issues, perform root cause analysis, and lead corrective actions
• Perform validations at E1/SIT.
• Collaborate with Testing teams for E2 testing and validations
• Validation of Servicing comms on POD platform to analyze for requirement and rationalization
• Suggest service and processes improvement solutions
• Ensures all work is carried out and documented in accordance with required standards, methods and procedures
• Manage all stakeholders, streamline and standardize process, drive process efficiencies, lead adhoc projects and adhoc requests, mobilize the team and drive customer satisfaction.

Minimum Qualifications

• 2+ years’ experience working in an Agile product development environment.
• Demonstrates previous experience on Comms platform development.
• Experience on any previous migration projects will be a plus.
• Proven track record of shaping the product vision and delivering digital capabilities.
• Highly collaborative team player with strong communication skills.

Technical Skills/Capabilities:

• Java, Javascript, JSON, XMLs, API (preferred), Jenkin

Academic Background:

• Bachelor’s Degree plus 2+ years of experience in Java & Comms Platforms(preferred)
• Strong understanding of rules/logics, analytical approach
• Preferred leadership skills with ability to build relationships
• Demonstrated strategic thinking, proven ability to drive results and robust problem solving skills

Preferred Qualifications

• SAFe Agile Certified

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