Internal Fraud Manager Vacancy at HSBC

Overview:

HSBC is hiring an experienced Internal Fraud Manager GSC’s at their Hyderabad location. This role will report to a Snr Fraud Strategy Manager and together they will be responsible for the strategy management of Internal Fraud across the Group, ensuring that internal fraud control design are fully optimized to prevent, detect and mitigate fraud for HSBC its customers. The jobholder’s responsibilities cover the management of internal fraud control design, through detection systems, operational processes, policy and driven by insights from root cause analysis, trends and the broader financial market.

The complete details of this job are as follows:

Roles and Responsibilities:

• Support the development of the HSBC Global Internal Fraud Strategy, RACI and maintain the detection delivery roadmap.
• Working in conjunction with the Senior Manager, ensure strategies and protocols are developed, monitored, and delivered through analysis of fraud patterns and implemented within our fraud detection systems;
• Develop and maintain the internal fraud response plan/playbook and support senior management in the management of any flash fraud attacks and or complex entity wide instances of internal fraud;
• Support the Senior Manager Internal Fraud in their role as secretariat of the Global Internal Fraud Steering committee, ensuring packs are produced and circulated in advance, minutes captured, and actions tracked through to conclusion.
• Support development of Internal Fraud MI to allow for trends to be identified and insight gained, identifying issues and risks, escalating potential issues with strategies to address fraud and risk;
• Work with markets, LoB, distribution channels and operational teams to change processes and provide coaching to colleagues following analysis of internal fraud events and receipt of RFAs from the Major Investigations team;
• Maintain close working relationships with the Strategic Fraud Analytics function to develop models and optimisation tools that meet business requirements and risk appetite;

Customers / Stakeholders

• Contribute meaningfully with the engagement of business and risk owners to develop and deploy improved internal fraud controls and strategies that improve the internal fraud control environment;
• Call to action the need for change following analysis of root cause analysis of losses, from global teams such as the market WPB Fraud teams and Major Investigations;
• Contribute to the management and delivery of the overarching business and internal fraud strategy and execution of the plan.

Leadership & Teamwork

• Provide support to business stakeholders and provide insight Risk Control Assessments suitability and effectiveness;
• Provide and create evidence and artifacts that support Snr management decision making;
• Support multi-stakeholder governance requirements with SME with given fraud typology accountability;
• Through appropriate action optimise fraud decisions to grow sustainable, risk adjusted profits;
• Engage fully with the strategic vision for People Development initiatives for Fraud, ensuring the Fraud Controls area attracts, retains and motivates high calibre talent.

Major Challenges

• Support the delivery of optimised strategies through strong control design and deep insights from root cause analytics, the broader HSBC environment and external sources;
• Maintaining a deep understanding of the evolving internal fraud risk typologies and making innovative recommendations on ways to keep HSBC up to date with developments;
• Managing to affect change in a multi discipline matrix structure where the role holder has shared accountability but may not have direct responsibility;
• Maintaining a contemporary and deep understanding of evolving internal fraud threat landscape and the potential materiality to HSBC and the control environment.

Requirements:

Knowledge & Experience / Qualifications

• The role holder will ideally have proven expertise at management level within an existing Fraud function;
• Detailed knowledge of HSBC products, policies and processes;
• Experience of working in an environment supported by Fraud Detection systems such as, SAS EFM, Biocatch, Feedzai,  and Threatmetrix is preferred;
• Knowledge of delivery of controls and design methods;
• Relevant work experience in a risk environment prefered FLoD or SLoD;
• Experience of developing new processes and ways of working within a Fraud Startegy/Analytics/Operations/Policy function preferred;
• Experience of understanding what best in class fraud management looks like is essential;
• Experience of working across multiple fraud typologies and engaging with senior level stakeholders is essential;

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