Job Update: B.Tech, MCA Graduates Vacancy at Vodaphone Idea

Overview:

Vodaphone Idea is hiring an experienced GM – Application Operations at their Pune location.

The complete details of this job are as follows:-

Roles and Responsibilities:

The Ideal Candidate should be able to:

Maintenance application operations – as per ITIL governance structure.

Daily Tracking & Monitoring of Application KPI & SLA compliance.

Ensuring Security, Privacy & Regulatory Compliance.

Ensuring Uptime of application.

Ensuring RCA submission from partner for any SEV1, SEV2 & Problem ticket within agreed timelines.

Coordination with IT partners, Interface teams, Infra, Development & Demand team, Business stake holders, Security & Compliance team

Periodic review with business & Partner teams

Publish periodic MIS & Management reporting

Tracking the repetitive S3 issues, Problem tickets & Drive Permanent resolution.

Monitoring Remedy S3/S4/WO timely resolution trend within SLA.

Handling escalations from business and counterparts and providing solution.

Ensuring CRM reports are getting delivered to business and downstream system on time.

Ensure timely support for multiple Audits and compliance.

Participation in Solution walkthrough by providing necessary inputs and review of functionality, SIT/UAT/Security Signoff and other necessary signoffs for new CRs, Demands before production deployment.

Support for Application Consolidation or data migration.

Support all projects imparting the application with partner team alignment & Tracking.

System Alerts Setup and monitoring.

Change discussion & KT before deployment in production and RFC approval.

Partner team management and providing guidance.

Planning & ensuring HA for all managed applications.

System upgrades as per latest product recommendations.

Eligibility:

Siebel CRM – Telecom

Prepaid/Postpaid Telecom customer Activation & Service request life cycle

ITIL Framework

SQL, Oracle database, UNIX, BI

Microsoft Office

BMC Remedy

Monitoring tool like HP-APM

Analytical skills

IT stakeholder & Business Governance

Partner/Vendor governance

Team Management

B.Tech or MCA or equivalent

To Apply for this Job, Visit official Website

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