Job Vacancy for Computer Science Graduates at Adobe

Overview:

Adobe is hiring an experienced Technical Product Consultant at their Noida location. This role provides technical support via telephone and email, and thoroughly logs all interactions in respective support cases, and validates and reports customer-submitted product bug reports with precision.

The complete details of this job are as follows:

What will you be doing:

Educates customers on the use of Digital Marketing products, specifically Adobe Target.

Assists in testing new and enhanced products.

Manages projects professionally and within stated timelines.

Fully owns cases in their name and contributes to success of global team.

Identifies trends and potential issues and quickly communicates with affected parties.

Support sustainable & scalable software solutions for Adobe’s largest customers.

Helps maintain accurate and complete product documentation.

Treat each case as an opportunity to delight customers, despite factors outside control of consultant (such as product limitations or dependencies on third parties)

Weekend or holiday coverage required in rotation with team.

Assists in special projects and other duties as assigned.

Qualifications for this Job:

At least, three years’ experience in a customer support environment, preferably in a high enterprise tech setting.

Excellent communication skills, both written and verbal

Be a problem solver, constantly identifying opportunities to improve processes and then acting.

Ability to troubleshoot problems while ensuring customer satisfaction systematically and effectively within stated service level goals.

Extensive knowledge of MS Office, email, and how the Internet and websites work

Ability to build strong relationships across internal teams and with customers.

Strong working knowledge and understanding of HTML, JavaScript, Perl, and web services.

Special consideration given for:

Experience using Adobe Target, Search & Promote, Recommendations, Adobe Analytics, or other web analytics and optimization tools, in or out of the Adobe Marketing Cloud

Bachelor’s degree in computer science or related field

Knowledge of Internet Marketing

Strong working knowledge and understanding of HTML, JavaScript, and Web 2.0 landscape

Practical understanding of JQuery, Angular JS, Any JS Framework

Working knowledge of API (Application Programming Interface)

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