Order Management Specialist Vacancy at Nokia

Overview:

Nokia is hiring an experienced Order Management Specialist at their Chennai location. You will manage overall business transactions along with escalation management, review O2I KPI performance and take preventive steps and lead continuous improvement projects.

The complete details of this job are as follows:

Roles and Responsibilities:

The Ideal Candidate should be able to:

Proactively collaborate with stakeholders and provide necessary support to MO Units, CO, BGs, and F&C.

Support e2e O2I process execution and manage stakeholders

Front-end customer interface and effective BPO management. Coordination/interface with KU on process issues.

Interact with all organizations involved in the supply chain and discuss financial escalation topics linked to customer contract execution.

Identify and support automation and industrialization, allowing for the implementation of digitalized delivery programmes and innovative solutions that meet the needs of customers and supply – chain.

Support/Guide/Train OMC team members wherever required

Adherence to Order management SOX compliance

Receive and validate customer purchase order process.

Logistics service execution from handover to LC up to cash collection support.

Single Point of Contact (POC) for all Delivery Operations (DO) Heads and Customer Supply Manager (CSuM) escalation for a given pool.

Logistics service execution from logistics kickoff to handover to Logistics Coordinator and managing & monitoring logistics service execution up to final acceptance, including cash collection support.

One primary Point of Contact (POC) for each focus Order Management (OM) pool :

Contributes to all logistics tasks in daily business/order execution, e.g. constraints solving and escalation management.

Contributes towards the enhancement of overall quality of processes and guidelines.

Eligibility:

Business Acumen

Customer Focus

Dealing with Ambiguity

Innovation Management

Integrity and Trust

Peer Relationships

People Management

Process Management

Change Management

Self-development

Logistics Process & Management

Nokia Portfolio

Partner Management

Understanding Global Regulatory Framework

Cost Management

Communication

Industry, Market & Technology Understanding

Knowledge Management

Quality Management

Problem Solving

SAP Environment Knowledge

MS Office Proficiency

Power BI (Preferable)

Adaptable and flexible

To apply for this job, visit the official website

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