SANDEEP KUMAR | May 4, 2023 |
Phonepe Hiring Fresher Graduates
Phonepe is hiring an experienced Ops Analyst at their Bangalore location. The role requires identifying errors in the minimum possible time, highlighting to the respective stakeholders, analyzing the errors, identifying their root causes, and providing insights on issue fixes. The position requires managing internal and external stakeholders effectively and communicating findings and recommended solutions accurately.
The complete details of this job are as follows:
Monitor business application dashboards and anomaly detection systems for issues and errors
Identify root causes of errors and investigate their impact on business operations
Analyze and provide insights on issue fixes to reduce business loss
Creation of monthly/weekly reports to drive business decisions
Collaborate with cross-functional teams to drive issue resolution and provide updates on issues and fixes.
Coordination with external partners and vendors to ensure a smooth flow of business
Responsible for defining, developing, and communicating key metrics and business trends to partner and management teams.
Creation and maintenance of documentation related to processes, issues, and solutions.
Grasping the underlying processes and data flows and should be able to analyze and work on the errors
Liaison with partner insurance for day to day business operations and act as a bridge between partner SPOC’s and internal business, product & tech team.
Involvement in automating the processes and MIS.
Strong attention to detail, problem solving and analytical skills.
Exceptional written and verbal communication skills.
Ability to manage internal and external stakeholders effectively.
Ability to work independently and within a team environment.
Ability to multitask and work on a diverse range of requirements.
Basic to advanced knowledge of Microsoft Excel,Docs,Google sheets
Ready to work in rotational shifts.
Basic SQL knowledge would be a plus
Reporting, Automation, Dashboarding, and Monitoring experience would be a plus.
1 to 2 years of experience
Graduate Trainee /Fresher
To apply for this job, visit official website
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