S & P Global Hiring Graduate: Check Post Details

Overview:

S&P Global is hiring eligible and interested applicants for the post of Operations Analysis Manager at their Gurgaon, India, location.

To complete details for this job are as follows.

Roles and Responsibilities:

• As part of platform / system support, individual is required to assist on everyday client queries pertaining to access management, system workflow, technical errors, customization requirements etc.
• High level of direct client interaction. Client queries handled via emails and phone hotline.
• Act as the primary point person for incident management for Traiana-wide incident impacting our globally based clients during EMEA hours. Incident management responsibilities include:
• Response to initial incident notification
• Providing regular updates to clients per SLA
• Primary liaison for aiding our clients through post-incident recovery
• Provide Major Incident reporting following any Severity 1 outages per SLA.
• Participate in internal testing of applications, prior to any change going live in production.
• Work closely with internal teams for system enhancements.
• Ensuring accurate input of static data client profile configurations are processed daily and the team meets assigned targets and SLA’s.
• Monitor client query queues, diagnose and resolve any resulting exceptions or errors and work with internal groups to provide resolution.
• Respond to client requests by providing detailed analysis and feedback.
• Process reports (user list / Trade) as requested by clients.
• Participate in internal / external training needs. Educate clients on upcoming changes.
• Liaise with participants for rolling out new products
• Communicate and assist internal departments for onboarding new participants in a timely manner and effective implementation of the product.

What We’re Looking For:

Education and Experience

• University graduate preferred.
• 10+ years of experience required.
• Work experience in the financial markets preferably in operations
• Knowledge of OTC / FX products, the trade clearing process and application support a major plus.
• Prior experience working on Traiana applications is a major plus
• Exposure to working in a techno functional operations role is preferred.

Commercial Awareness:

• Ability to work in fast paced environment with client orientation

Management requirements

• Team Management

Personal Competencies:

Personal impact

• Strong customer service and problem-solving skills
• Focused on Operational Control and Data Security
• Flexible and able to adapt to change
• Able to work independently with minimal supervision

Communication

• Excellent interpersonal, written and verbal communication skills

Teamwork

• Customer service and satisfaction are key priorities for the firm. Candidates must be aware of the impact of their actions on internal and external clients

Disclaimer: The Recruitment Information provided above is for informational purposes only. The above Recruitment Information has been taken from the official site of the Organisation. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company or organization posted the recruitment Vacancy. We don’t charge any fee for providing this Job Information. Neither the Author nor Studycafe and its Affiliates accepts any liabilities for any loss or damage of any kind arising out of any information in this article nor for any actions taken in reliance thereon.