Senior CSR Analyst Vacancy at Puma Energy

Overview:

Puma Energy is hiring an experienced Senior CSR Analyst at their Mumbai location. You will be responsible for fuel request Management for adhoc customers and processing of Aviation into plane and Bulk sales invoices.

The complete details of this job are as follows:

What will you be doing:

Processing of Credit and Debit Notes

Ensure only approved transactions are processed.

Customer Query Resolution

Ensure correct reason codes are applied for each credit note raised.

Daily Reconciliations.

Daily process updates to stakeholders

Qualifications for this Job:

Customer Service Product Knowledge Market Knowledge Conflict resolution skills Attention to detail

Ability to work under pressure.

Computer skills, Excel, word, power point Proven Customer Support

Experience Active listening Customer orientation and ability to adapt /Respond to different types of characters

Excellent communication skills Ability to Multi- task, Prioritize and manage time effectively.

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