Senior Executive Vacancy at Swiggy

Overview:

Swiggy is hiring an experienced Senior Executive – ORM at their Bangalore location. This role will work within the customer care team and would require coordination with internal teams like sales and marketing from time to time in order to solve customer’s product and campaign related queries. One key expectation from the person handling this responsibility will be to improve brand image on complaints and grievance handling mechanism.

The complete details of this job are as follows:

What will you be doing:

Proactively attend all the queries, complaints, requests across the company’s social media platforms

Raise issues to the concerned teams and follow up for resolutions

Proactively and continuously keep the customer and stakeholders informed about the status of the problem

High level of individual discretion to ensure customer satisfaction and business success

Build credibility with customers by empathizing with their problem in words, proactively understand their needs and respond promptly

Accurately document all customer issues via emails and customer support tools, adhere to the process and follow-up timely

Highlight the noise in the social space to the key stakeholders within the organization and ensure speedy resolutions

Qualifications for this Job:

Good command over English Language, ability to effectively communicate information in written format

Working knowledge of platforms like Facebook, Google Play Store and Twitter

Active twitter handle with good following and some exposure in any platform of communication including media relations, internal communication, branding and social media is desirable

A problem- solving attitude

Customer service experience of at least one year

Should be smart, witty and have a sense of humor

Willingness to work in shifts (24/7 working environment)

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