Senior Officer Vacancy at Standard Chartered

Overview:

Standard Chartered is hiring an experienced Senior Officer at their Chennai location. This role understands the strategies and priorities of the organization and is able to execute given actions that will contribute towards achieving business strategies.

The complete details of this job are as follows:

What will you be doing:

Business:

• Ability to decide based on the available information in hand to recommend decisions.
• Understanding the data points how it matches / breaches the rules.
• Analysing transactions to bring out trends and patterns.
• Identifying the key information required from other sources.
• Co-relate all the inputs, analysis and summarize the findings.
• Able to analyse the trends and patterns in the unit (Volume, capacity, performances and errors).

Processes:

• Identify and eliminate process waste (excessive movement and transportation, wait time, defects, underutilized people / resources and non-value added processing steps).
• To conduct process review to eliminate the non-value added processing steps.
• Review the process e2e and update in the share point for any further opportunity / defects in the process.
• Assess process health through key metrics.
• To perform periodical KCSA checks to ensure on process adherence.
• Analyses and remedies inefficiencies in processes.
• Ensure updated DOI’s and end to end system / process manual on a regular basis.
• Advises on multiple processes and trains staff.
• Instil in team the sense of urgency for change.
• Makes decisions on area of control and can identify issues that need to be escalated.

People and Talent:

• Understands human emotions and how it can affect performance at work.
• Able to lead, motivate and develop a bigger team.
• Fully committed to team engagement.
• People effectiveness and Management skills which would inspire, motivate and engage team members to achieve higher performance.
• Successfully develops and retains talented individuals.
• Able to delegate effectively within the team ensuring development of subordinates.
• Ability to personally relate to each member of the team and be able to objectively evaluate performance – courageous to differentiate great performance from just good performance.
• Able to establish a culture for rewarding good performance and for taking effective action on poor performance.
• Facilitates clear expectations and processes for teamwork, team roles and team talk.

Risk Management:

• Analyses, interprets and monitors operations risk and suggests mitigation techniques to reduce such risk.
• Check inherent risk of account opening and process in the operating environment and demonstrate support for the internal program through behaviour, presentations and discussions.
• Able to identify early warning signals and to initiate remedial action.
• Able to anticipate and detect fraud and take preventive measures keeping the global fraud environment in mind.
• Establish prevention and detection internal controls with an end-to-end perspective (from transaction to customer), which address potential risks of inefficiency, ineffectiveness, fraud, abuse or mismanagement.
• Use of internal / external audit findings to further improve service excellence.
• Promote and enable a culture of audit readiness at all times in order to ensure no failed audits.
• Instructs others in the area of operations risk assessment and monitoring.
• To maintain independence in the conduct of KCSA i.e. not selecting and reviewing sample of self-performed transactions.­

Governance:

• Ability to decide based on the available information in hand to recommend decisions.
• Understanding the data points how it matches / breaches the rules.
• Analysing transactions to bring out trends and patterns.
• Identifying the key information required from other sources.
• Co-relate all the inputs, analysis and summarize the findings.
• Able to analyse the trends and patterns in the unit (Volume, capacity, performances and errors).
• Instils a strong internal and external customer mindset in the team by setting service quality standards.
• Takes ownership of team goals in addition to their own.

Key Stakeholders

• Able to put forth areas of concern and assistance required from Countries for improvement in operations.
• Understands concerns and needs of the stakeholders.
• Asses ones work and processes by their impact on stakeholder’s concerns.
• Being able to give confidence to stakeholders that their interests are protected.
• In the event of any unforeseen incidents, proactively manage flow of information to stake holders and reassure with concrete steps that all in control.

Our Ideal Candidate:

• People management skills
• Stakeholder management
• Communication skills
• Decision making
• Analytical skills

Role-Specific Technical Competencies

• Basic banking knowledge
• Typing skills
• Communication skills

Disclaimer: The Recruitment Information provided above is for informational purposes only. The above Recruitment Information has been taken from the official site of the Organisation. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company or organization posted the recruitment Vacancy. We don’t charge any fee for providing this Job Information. Neither the Author nor Studycafe and its Affiliates accepts any liabilities for any loss or damage of any kind arising out of any information in this article nor for any actions taken in reliance thereon.