Senior Quality Analyst Vacancy at Dream 11

Overview:

Dream 11 is hiring an experienced Senior Quality Analyst (Customer Success) at their Mumbai location. You will achieve daily audit targets of the team across Emails, Calls & Chats and handle disputes and calibration sessions with internal and external teams.

The complete details of this job are as follows:

Qualifications for this Job:

Coordinating with internal/external training & operations teams to bridge process gaps

Using statistical methods to find RCA and solve issues improving quality benchmarks

Understanding of Six Sigma methodologies

4+ years of experience as a Quality Analyst

Experience in executing audits for outsourced vendor partners

Basic knowledge of Excel

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