Software Engineer Vacancy at HSBC

Overview:

HSBC is hiring eligible and interested applicants for the post of ServiceNow Developer/Software Engineer at their Hyderabad, Telangana, India, location.

To complete the details for this job are as follows.

Roles and Responsibilities:

• In this role, you will:
  • Manage primary products used which require expert knowledge of ServiceNow, with the proven record of accomplishment in creating scoped application and portal customizations within the application.
  • Adhere to internal process to support the service, including change management, and incident management policy.
  • Perform pro-active analysis on day-to-day work to obtain automation on deliveries thereby reducing repetitive and standardized tasks/processes. Automate processes wherever possible/feasible.
  • Work with Subject Matter Expert (SME) to participate in Service Now infrastructure upgrades, migration, configuration, support, maintenance and ServiceNow related technical escalations internally.
  • Provide end to end support for ServiceNow based application design and implementation. Demonstrate your experience of Service Now based designing and developing process-based solutions. Demonstrate your experience of documenting user case processes and BPM workflows.
  • Work with colleagues/stakeholders across geographies and time zones with a variety of teams.
  • Support new initiatives (ServiceNow upgrade, process simplification etc.), to drive internal teams for new initiatives related to ServiceNow. Take ownership of technical deliverables and handle technical engineering escalations for the team.
  • Conduct relevant Knowledge Sharing & Training sessions in English to develop skills of junior team members. Provide guidance to team members on day-to-day basis as required. Ensure appropriate document creation and maintenance to a high standard.

Requirements:

• To be successful in this role, you should meet the following requirements:
• Strong years of experience in software development and experience working on ServiceNow application development.
• Experience with development and implementation of ServiceNow Service Catalogue, ITSM modules – Incident, Problem, Change Management
  with knowledge of API integrations.
• Should have ServiceNow certification (CSA, CIS).
• Demonstrated experience designing and developing process-based solutions. Demonstrated experience documenting user case processes.
• Ability to transform Business Requirement into Business Process. Proven analytical and problem-solving skills
• End to End experience of ServiceNow based application design and implementation
• Well versed with class hierarchy, Update set hierarchy, data layer, flows, Service Portal, UI Action /policy, deployment, Integration,
  SOAP Service implementation in ServiceNow, Integration
• Excellent verbal, active listening, and written communications skills along with demonstrated facilitation skills. Effective and clear communication skills (written, oral and listening), with ability to describe complex technical scenarios in a concise manner depending on the audience.

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Information has been taken from the official site of the Organisation. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company or organization posted the recruitment Vacancy. We don’t charge any fee for providing this Job Information. Neither the Author nor Studycafe and its Affiliates accepts any liabilities for any loss or damage of any kind arising out of any information in this article nor for any actions taken in reliance thereon.