Sr. Process Analyst Vacancy at IBM

Overview:

IBM is hiring an experienced Sr. Process Analyst at their Gurgaon location. As a Procurement Operations Buyer, you would be supporting procurement of global clients for multiple countries. You would be responsible for managing customer requests along with interfacing with clients and suppliers for commodities. A major part of being an operations buyer would be to handle client procurement requests and follow up on deliveries.

The complete details of this job are as follows:

Roles and Responsibilities:

• Review requisition requirement
• Recognize Non-Catalog Purchases that should be directed to a Catalog Solution
• Ensure Customer and Stakeholders Satisfaction
• Work efficiently with requester/client for additional information or any questions
• Determine Source from Sourcing provided Master File
• Negotiate cost savings and terms when applicable (non-contracted sources)
• Procurement of low dollar purchases services (including source identification as needed)
• Price and delivery Confirmation
• PO Order receipt Confirmation
• Knowledge of all client specific processes and procedures
• Complete Customer requests for set up of new suppliers including providing applicable information
• Interface with clients and suppliers on supplier and payment issues in conjunction with tactical commodity manager
• Maintain all relevant supplier documentation
• Ensure audit readiness of all purchasing documents
• Work with cluster leads and team lead
• Resolve blocked invoices
• Expedite and Emergency Orders and follow up on deliveries
• Perform special projects as needed

Required Technical and Professional Expertise

• Minimum 3+ years of working experience
• A procurement operations background
• Proven problem solving/analytical skills
• The candidate should focus on details, take ownership and follow through on commitments
• Ability to work in a high-pressure environment while maintaining high team morale
• Willing to work in shifts.
• Good customer service skills.

Preferred Technical and Professional Expertise

• Working knowledge of procurement transactions
• Proven verbal communication skills

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