Unilever Hiring Experienced iOps Service Delivery Analyst

Overview:

Unilever is hiring an experienced iOps Service Delivery Analyst at their Bangalore location. The main accountability of this role is the quality of iOPS IT services delivered to a geography. In order to successfully develop his/her duties, the person will make use of IT Service management processes and will need strong analytical and communication skills to coordinate actions across several different technical teams, ensuring responsibilities with clarity and transparency.

The complete details of this job are as follows:

What will you be doing:

Act as escalation point for issues related to the service catalogue under his/her responsibility, taking initiative to reach out platform teams, coordinate taskforces and communicate to stakeholders.

Key capability in delivering through others and holding technical areas responsible.

Assist in driving the quality of iOPS services by implementing and reviewing relevant kpis, creating and managing service improvement plans, escalating service performance issues to iOPS leadership

Ensure proper transition to run of iOPS projects ensuring that all requisites are in place for a sustainable delivery of the services in line with users expectations.

Qualifications for this Job:

Experience in IT Service Management processes (incident, problem, change and service review)

Excellent communication, project management and organisational skills

Functional knowledge of Supply Chain, Customer Development and Finance technologies and processes is desirable

Confident, strong self-starter, able to voice and articulate concerns, seek detail and build understanding

Ability to build strong relationships within own team, but also with people from other Unilever teams and vendors

Experience in working with platforms, incident management and the delivery of service review plans

To apply for this job, visit official website

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