Urban Territory Manager Vacancy at Airtel

Overview:

Airtel is hiring an experienced Urban Territory Manager Mass Retail at their Patna location. You will develop new leads from new / existing accounts, coordinate kick off meetings, review customer requirements, identify Airtel Business capabilities for designing resolutions, ensuring preparation of RFS and project take-off.

The complete details of this job are as follows:

Roles and Responsibilities

• Ensure Account Coverage and Account Management with select industry clients and improve the revenues from accounts and manage the overall profitability for an account.
• Develop Enterprise Account based strategy i.e. understanding the existing telecom solutions and proposing solutions to maximize share of business

• Understand the business, market needs and the competitive environment of the client
• Define customer impacting KPIs, review and monitor processes and continuously improve customer support processes and manage the customer retention through churn control and effective rate control
• Ensure adherence to SLA, project delivery and collections and have a keen eye towards customer satisfaction.
• Help move the account over the continuum and get certification from the customer.

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