Vacancy for Application Support at Volvo

Overview:

Volvo is hiring an experienced Application Support – Volvo Group Connected Solutions at their Bangalore location. Selected candidate will be part of Support function based out of Bengaluru, India supporting all our Global solution deliveries.

The complete details of this job are as follows:-

Roles and Responsibilities:

The Ideal Candidate should be able to:

Monitor VGCS Applications and Solution services.

Be available and communicate with end users via telephone and email

Respond to and handle calls by phone or email in a professional and efficient manner

Attend to functional and technical questions and issues that arise within the applications supported

Register and diagnose every call/mail in case management tool by following predefined policies and procedures

Follow up and seek solutions for application issues – follow ups with End users, Business and with different support teams

Be responsible for effectively and efficiently managing the relationship with end users

Follow defined escalation path for unresolved issues

Take necessary actions to expedite the resolution process

Provide or communicate the appropriate solution to the customer in a timely manner

Adhere to predefines SLAs.

Eligibility:

Bachelor’s degree in computer science or related field

Excellent spoken and written skill in English

0-2 years of Technical Support/Application support experience

Working knowledge on executing/writing basic SQL queries

Basic programming skills in any technology

Open to work in shifts – 24×7

Excellent communication, phone etiquettes and interpersonal skills

Self-initiative, pro-active, hardworking, good attitude and be a team player

To Apply for this Job, Visit Official Website

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