Verizon Hiring Graduate: Check More Details

Overview:

Verizon is hiring eligible and interested applicants for the post of Experience Specialist at their Chennai, India location.

To complete details for this job are as follows.

Role and Responsibilities:

• Identifying opportunities to reimagine and revolutionize Customer Experience across Verizon products.
• Participating in user research and observation of user tasks and integrating these findings with business requirements to transform the users mental model into the concept.
• Monitoring and forecasting customer experience trends and impacts by doing a market study and research across industry to bring insights on new customer experience trends.
• Delivering service improvements to improve the customer experience across Verizon.
• Bringing in new design thinking and innovative ideas to enhance customer experience.
• Charting down customer journeys across various transactions and identifying process gaps and opportunities.
• Converting user stories into customer experience design.
• Performing regular, ongoing analysis of sales, products and services, KPIs as well as complex, strategic and analytical projects to evaluate and make recommendations around growth, revenue, and profitability initiatives and opportunities.

You’ll need to have:

• Bachelor’s degree with two or more years of work experience.
• Two or more years of relevant work experience.
• Proficiency in GCP, Teradata & Big query.
• Experience in NPS tracking and improvements.
• Experience in Design Thinking concepts.
• Even better if you have one or more of the following:
• A degree in design or Master’s degree in Computer Science or relevant.
• Strong knowledge of industry wide best practices when it comes to customer experience.
• A strong sense of style with impeccable design fundamentals.
• Ability to manage multiple priorities and meet tight deadlines.
• Agile experience.
• Training on user experience (UX) from a qualified institution (Human Factors International etc.)
• Ability to give constructive criticism and challenge co-workers to think at their best.

Disclaimer: The Recruitment Information provided above is for informational purposes only. The above Recruitment Information has been taken from the official site of the Organisation. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company or organization posted the recruitment Vacancy. We don’t charge any fee for providing this Job Information. Neither the Author nor Studycafe and its Affiliates accepts any liabilities for any loss or damage of any kind arising out of any information in this article nor for any actions taken in reliance thereon.