Vodafone Idea Hiring Graduates, Postgraduates: Check More Details

Overview:

Vodafone is hiring an experienced Manager – Collection & Retention at their Ernakulam location. You will drive assigned Retention & collection agencies for delivery of KPIs. and ensure SLA delivery with complete adherence to Code of Conduct. Vodafone is hiring an experienced Manager – Collection & Retention at their Ernakulam location. You will drive assigned Retention & collection agencies for delivery of KPIs. and ensure SLA delivery with complete adherence to Code of Conduct.

The complete details of this job are as follows:

What will you be doing:

Drive assigned Retention & Collection agencies for delivery of KPIs.

Ensure SLA delivery with complete adherence to Code of Conduct.

Develop and plan infrastructure at agency as per allocation and forecast.

Ensuring all reports and feedbacks are well maintained at the agencies and they are utilized for taking subsequent action in portfolio.

Have a strong governance process for Retained cases, Field visit, receipt book audits, I cards register, Cash register, COC and HSW.

Do regular field visit with/without field agent for audit/recovery purpose

Engage in development and implementation of various training/coaching programs of team member.

Qualifications for this Job:

Graduate / Post Graduates in any field

Communication skills

MS Office & Presentation Skill

Strong Negotiation skills and communication skills

Exposure to customer retention & collection role.

Analytical Skills.

Good process / systems knowledge / experience

Presentation Skill

To apply for this job, visit official website

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