Job Update: Technical Consulting Engineer Vacancy at Cisco

Overview:

Cisco is hiring an experienced Technical Consulting Engineer at their Bangalore location. In this role, you will be “Cisco’s face to the customer,” working in a fast-paced, high-impact environment as a visible contributor delivering on our commitments. We are looking to recruit a candidate keen to develop further their career in networking, who is not afraid of change, and eager to grasp complex challenges. This is an opportunity for someone who possesses patience, empathy for customers, and the wish to hone skills whilst providing customer value.

The complete details of this job are as follows:-

Roles and Responsibilities:

The Ideal Candidate should be able to:

Develop and maintain strong relationship with customer and other Cisco teams

Build relationship with customer to understand in a better way their networks to provide quicker and more effective results to their requests

Establish Technical Relationship to support customer network operations

Possess detailed knowledge of customer network, critical sites, operating procedures as agreed upon with customer

Customer-specific designated support at network level to resolve and debug complex networking problems

Escalation support for critical network outages and complex network issues

Proactively monitor and review the progress of all customer cases and engage as necessary

Root Cause Analysis (RCA) on escalated or reoccurring issues (problems) as necessary

Attend case review calls to drive resolution on reactive break/fix issues

Technical input/contribution to QBR and other customer direct engagements

On-call requirement for high severity escalations

On-site requirement as needed.

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Eligibility:

A creative, positive and proactive can-do attitude and a willingness to learn new technologies, processes and procedures

No personal technology religion, but a desire to become the expert of the customer’s technologies

Can work in a high-pressured, cross functional, cross country, territory and theatre environment

Can be a team player and to work with minimal supervision

Demonstrate high-level of maturity and confidentiality

Attention to detail and stellar interpersonal skills

Possess strong presentation and communications skills

Have strong time management skills
BA/BS qualified (favorable – IT, Comp Science, Electrical Engineering)

Cisco certifications are preferred (CCIE, etc.)

Experience with Cisco Technology/Product/Solutions (EN, DC, Collaboration and Security etc.)

You’ve been working min. 2-6 years at least since graduating with your latest degree

To Apply for this Job, Visit Official Website

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