B.Com, B.A, BCA, BBA, BHM, BSc , BSc IT  Graduate at Wipro

Overview:

Wipro is hiring a Customer Service Representative at their Noida and Gurugram locations. You will do customer Service through calls, Chats & emails and ensure timely and accurate service delivery at defined productivity levels

The complete details of this job are as follows:

What will you be doing:

Build client & domain knowledge to be able to deliver a resolution on the first conversation

Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, handle Time & Customer Effort

Maintain Internal & Client level delivery quality on calls, chats & email conversations

Adhere to Customer Service Attendance & Accountability policies

Execute issue /query resolution and ensure proper documentation & follow-up

Identify, share and support operational improvements

Qualifications for this Job:

Graduates in B.Com, B.A, BCA, BBA, BHM, BSc & BSc IT (Except Stats, Maths Hons & Eco Hons)

Full time MBA, BE, and B-Tech graduates with minimum 6 months of BPO experience

Undergraduate (Except pursuing any regular course/technical course, pursuing course with specialization in Stats, Maths, Hons & Eco Hons, current year 12thPass out)

What skills are needed:

Experience 0- 2 yrs

Excellent communication skills

Should be flexible to work in rotational shifts

Proficient in computer usage and Basic knowledge on MS Office

Defined career roadmap which offers growth opportunities

Performance based incentive program**

Investment in talent development and skills enhancement

Work life balance with 5 day work week

Collaborative environment with best in class professionals

Focus on colleague engagement and fun@work

Depends on Process/Client alignment

To apply for this job, visit official website

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