Graduates Vacancy at Hilton

Overview:

Hilton is hiring an experienced Guest Service Associate (F&B Service) at their Bangalore location. A Food & Beverage Attendant serving Hilton Brands is always working on behalf of our Guests and working with other Team Members.

The complete details of this job are as follows:

Roles and Responsibilities:

The Ideal Candidate should be able to:

• Maintain a high Guest service focus by approaching your job with the Guests always in mind and being proactive in a timely manner towards their needs and request
• Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues
• Motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance
• Flexible, responds quickly and positively to changing requirements including the performance of any tasks requested of you
• Maintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals
• Contribute ideas and suggestions to enhance operational/environmental procedures in the Hotel
• Actively promote the services and facilities of the Hilton Hotels to guests and suppliers of the Hotel
• Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace
• Practice good customer relations and attend to customer complaints / queries satisfactorily
• Responsible for maintaining hygiene and cleanliness standards in the outlet and upkeep of all service equipment
• Responsible for all service preparations before, during and after the service (mis-en-place & mis-en-scene)
• Befully familiar with the Hilton Brand Service Standards and to follow these standards
• Endeavour to resolve all complaints during shift and logs all complaints in log for further follow up
• Adhere to the Hotel’s policy relating to fires, evacuations, hygiene and safety
• Adhere to the Hotel’s team members’ handbook and to the rules and regulations
• Maintain a high standard of personal appearance and hygiene by adhering to the Grooming Policy
• Follows the established service sequence to provide consistent service at all times
• Thorough menu and Food and Beverage product knowledge
• Maintain a positive and outgoing attitude on the job
• Take direction from supervisors regarding operational issues
• Maintain a clean and orderly working area
• Provide courteous and professional service at all times
• Complete all side work and duties assigned
• Assist in cleaning of the outlet as assigned
• Effectively communicate with other employees

Qualifications

• Minimum 2 year of experience in a related field.
• High School diploma or GED.
• 1 year of experience in Food & Beverage, Guest Services, or related professional area.
• Able to read and understand work related documents.
• Able to communicate effectively in writing as appropriate for the needs of the audience.
• Proficient in English to meet business needs.
• Computer literate.
• Good organization and communication skills.

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