Business Support Specialist Vacancy at IKEA

Overview:

IKEA is hiring an experienced Business Support Specialist at their Bangalore locations.

The complete details of this job are as follows:

Roles and Responsibilities

• Provide user support according to working routines within GBO and other Stakeholders
• Handle operational and project tasks in Business Support Areas
• Support stakeholders with the knowledge of the tool or solution
• Be responsible for sharing and maintaining all the documentation/tools/training materials to ensure smooth and efficient usage of procedures within Finance Services, Process Team, and Service Providers
• Support development and update of approaches, frameworks, procedures and best practices to help Finance Services to answer customer inquiries/provide daily service accurately and efficiently
• Share news & updates with stakeholders/end users

• Perform Data Management within solutions in scope
• Ensure security for user’s management and audits according to the legal requirements
• Take responsibility for the confidentiality, integrity and availability of information in the everyday work
• Be internal trainer and coach for other team members and super users about tools/solutions/documentation/news in your dedicated Business Support areas
• Ensure that solution is in line with global processes/directions and country specific requirements
• Actively contribute to the continuous improvement of process and working routines compliant with the legal requirements and Global
  process
• Perform test activities; create test scenarios, run test systems, and document test results for the system/solution
• Support projects and changes

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